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Privacy & Confidentiality
Your privacy is very important to us.

Jireh Care has a responsibility to ensure information collected about clients and employees is kept private and only used for the purpose it was collected. Our Privacy Policy ensures all our employees and clients know what personal information we hold, the purpose, as well as how we might collect, hold, use or disclose this information.

All our employees and entities acting on our behalf (for example contractors, subcontractors or consultants) must act in accordance with our Privacy Policy as a condition of their employment or engagement.

Your personal information belongs to you.

We need your permission to collect information about you and to share your information. You don’t have to give permission.

Your information helps us provide good and safe services.

We only ask for the information we need. When we ask, we will tell you why we need it. That includes photos and videos too.

If you don’t understand why we need information, it’s OK to ask us.

We will protect your information, only use it for the right reasons, and only show the right people. The people who work with you need to see your information as it helps them deliver better services.

Your information is stored securely within our systems which require complex passwords and restricted to employees who need to see it. Paper records are stored securely with in accordance with standards.

We will only share your information if you give permission to share it, or we are very worried about your safety, or if the law requires us to share it.

You can see your information too. Just ask us.

At Jireh Care, privacy is taken seriously. If you have feedback or a complaint please contact our Privacy Officer.

In Writing:

Jireh Care

16 Wayford St, Elizabeth Vale SA 5112

Phone us: 0422 589 811

Email: hello@jirehcare.com.au

Alternatively you can contact the Office of the Australian Information Commissioner (OAIC)

web: www.oaic.gov.au

email: enquiries@oaic.gov.au post: GPO Box 5218

Sydney NSW 2001

phone: 1300 363 992 TTY: 133 677

Speak and Listen: 1300 555 727

Interpreters can be arranged on 131 450.

Advocates can help you complain The National Disability Advocacy Program can help you work with an advocate.

Email them at:

disabilityadvocacy@dss.gov.au

Or write to:

Disability, Employment and Carers Group

Department of Social Services

GPO Box 9820 Canberra ACT 2601

Or search “disability advocate” online.

Our Privacy Policy is available by clicking this link Privacy Policy
WhistleBlower Policy
As part of our Corporate Governance Framework, Jireh Care has a whistleblower policy.
Whistleblowers play an important role in identifying and calling out misconduct and harm to consumers and the community. To encourage whistleblowers to come forward with their concerns and protect them when they do, the Corporations Act 2001 (Corporations Act) gives certain people legal rights and protections as whistleblowers.
Jireh Care employees are encouraged to report any concerns to a supervisor or manager one above their current line manager.

Eligible Whistleblower reporting under this policy includes anyone who is, or who was previously, a Jireh Care director, employee (including contractors), supplier, employee of a supplier, or associate and any relative, spouse or dependant of the foregoing.

Whistleblower reports are to be made to the Privacy Officer: hello@jirehcare.com.au

Our Whistleblower Policy is available by clicking this link: Whistleblower Policy
Advocates
An advocate is trained to speak for you. If you are not sure how to find an advocate, we can help. Advocates are a free service.
Safety & Incident Management / Reporting
Your safety is very important to us and we work hard to deliver safe services. Sometimes accidents happen and people make mistakes or treat other people badly. We call these things ‘incidents’. Here, we will explain how we try to prevent incidents and what we do if one happens. You can help prevent incidents happening too by acting safely and treating other people with respect. If you don’t feel safe, tell someone about it.
NDIS providers must follow rules about keeping people safe. We work hard to keep everyone safe; That means you, our workers and other people in the community

We think about how accidents can happen and how to prevent them. This is called ‘risk management’.

We ask you questions, and think about the supports we provide, about the places where those supports happen, about the people who work with you and other people around you.

We want everyone to be safe, and to feel safe. If you feel unsafe, you can tell us. We promise to listen

Our staff know what to do if there is a problem or accident. We follow NDIS rules if an incident happens.

We must tell the NDIS Commission

We must investigate the incident

We must do something so that the incident doesn’t happen again

We must talk about all this with the person who was hurt.

We must follow these rules if someone gets hurt, if someone says they have been hurt, or if staff treat NDIS participants badly.

If you don’t feel safe to talk with our staff, then tell someone else. You can talk with your family and friends, or an advocate. You should complain to the NDIS Commission — they make the rules and help participants when people break the rules.

Everyone has the right to be treated fairly.

If you are involved in an incident, you have the right to know what went wrong and what is being done to make it right.

If you don’t get these answers, you have the right to complain.

We will always keep you informed. We want to treat you with respect.

If you are unhappy with our complaints process, you have the right to get help.

The NDIS Commission can help. An advocate can help too, by speaking for you.

It’s OK to Complain!

You can give us feedback by calling us on 0422 589 811, emailing us at: hello@jirehcare.com.au or writing to us at
Jireh Care & Support Services : 16 Wayford St, Elizabeth Vale SA 5112

If you are unhappy with our response, or wish to provide your feedback to an independent party you can contact the NDIS Commission:

www.ndiscommission.gov.au phone: 1800 035 544, TTY: 133 677. Interpreters can be arranged.

Advocates can help you complain The National Disability Advocacy Program can help you work with an advocate. Email them at: disabilityadvocacy@dss.gov.au

Or write to:

Disability, Employment and Carers Group, Department of Social Services, GPO Box 9820 Canberra ACT 2601

Rights & Responsibilities
We will treat you with respect and dignity.

• We will treat you fairly and speak honestly.
• We will protect your personal information and only use it for the right reasons.
• We will provide good quality services that suit your needs, age, lifestyle and cultural background.

• You have the right to a safe and comfortable place to use the service.
• You have the right to the information you need to make good choices
• You have the right to have someone help you make the best choices – an advocate or support person.
• You have the right to get help accessing services in the community.
• You have the right to complain about the service.
• You have the right to a reply as quickly as possible.
• If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
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